IT Project Manager

Nasstar PLC is one of the UK’s leading managed IT service providers. We deliver bespoke clouds, professional services, managed IT and a range of technical products to organisations operating within key strategic industry sectors.

Based in the Telford office, the IT Project Manager will become a valued part of the entire Nasstar PMO team. You will take full responsibility for the delivery of projects from customer request, through handover, to support and ensure that monitoring, maintenance and backup services are in place. Working with the Sales/Client Development Team to bring projects on board, you will have the skills to identify the technical and commercial risks, issues and dependencies of a project. The IT Project Manager will have the knowledge and experience to assist Engineers with technical scoping, define project timescales and negotiate with customers and engineers on completion dates.

To be successful in this role, you will:

Have confidence to communicate with all levels of a business, from end users to Directors/CEO’s. 

Travel to customer locations for meetings and project go-lives as needs dictate (potentially requiring overnight stays). 

Prioritise your projects and work allocations to meet commercial imperatives.

Follow and continuously improve an effective methodology and process for the management of projects within the business.

Provide regular status updates with key internal and external stakeholders

Contribute to the efficient running of the Project Management Office suggesting improvement to processes and identifying inefficiencies.

Work as effectively when within a team as when working as an individual.

Skills & knowledge: 

Experience of managing and implementing IT projects, for example:

Windows Desktop and Server Operating Systems

Microsoft Exchange

Remote Access technologies (Terminal Services, Citrix XenApp)

Internet connectivity (ADSL, Ethernet)

Local area networking (managed switches, VLANs)

A background or experience in a customer-facing role, with an understanding of the benefits of providing excellent customer service 

The ability to translate the technical specification of a project into a documented scope that the customer can understand 

A technical background would be beneficial, although not essential (e.g. Service Desk, IT Engineer).

 

Personal attributes:

Excellent organisational skills

Effective communication skills, verbal and written

Ability to manage your own workload and prioritise effectively

Great attention to detail

Good interpersonal skills and ability to build rapport

Core Working Hours:

Monday to Friday, 09:00-17:30. You may be required to work outside of these hours in order to accommodate business/operational needs.